{"id":16,"date":"2025-11-13T17:39:43","date_gmt":"2025-11-13T09:39:43","guid":{"rendered":"https:\/\/jxper.com\/?page_id=16"},"modified":"2025-11-18T17:25:20","modified_gmt":"2025-11-18T09:25:20","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/jxper.com\/ms\/refund_returns\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Last Updated: November 18, 2025<\/strong><br><strong>Website: jxper.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for shopping at <strong>jxper.com<\/strong>. We take pride in offering piercing accessories, metal ornaments, and piercing tools with high quality standards. Please read our Refund Policy carefully before making a purchase.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. General Policy<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Because many of our products involve <strong>body-related accessories, piercing tools, and items that require strict hygiene<\/strong>, <strong>we do not accept returns or provide refunds<\/strong> unless the product is defective or arrives damaged.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy ensures:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product hygiene and safety<\/li>\n\n\n\n<li>Quality control<\/li>\n\n\n\n<li>Compliance with health standards<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>All sales are final<\/strong> unless a valid issue is reported.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Eligible Returns (Defective or Wrong Item Only)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may apply for a refund or replacement <strong>ONLY<\/strong> if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item arrived damaged<\/li>\n\n\n\n<li>The item is defective<\/li>\n\n\n\n<li>The wrong item was shipped<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible, you must:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact us within <strong>7 days<\/strong> of receiving the item.<\/li>\n\n\n\n<li>Provide clear photos or videos showing the issue.<\/li>\n\n\n\n<li>Keep the product unused and in its original packaging (if applicable).<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Once verified, we will offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A <strong>replacement<\/strong>, or<\/li>\n\n\n\n<li>A <strong>full refund<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Non-Returnable Items<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For hygiene, safety, and customization reasons, the following items <strong>cannot be returned<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Piercing jewelry<\/li>\n\n\n\n<li>Body-related accessories<\/li>\n\n\n\n<li>Piercing tools and needles<\/li>\n\n\n\n<li>Opened or used items<\/li>\n\n\n\n<li>Custom-made or personalized items<\/li>\n\n\n\n<li>Clearance or promotional items<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This applies even if the item has not been used, due to strict handling rules.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Order Cancellation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We accept order cancellations <strong>only before the item has been shipped<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your order is shipped, it <strong>cannot be canceled<\/strong>, refunded, or modified.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to cancel, contact us immediately at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce9 <strong><a>369691742@qq.com<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Shipping Costs<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the product is defective or wrong, we will cover all shipping costs.<\/li>\n\n\n\n<li>If a return is approved for a non-defective item (rare cases), the customer is responsible for return shipping.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Refund Processing Time<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once we confirm the issue and approve the refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refund will be issued to your <strong>original payment method<\/strong><\/li>\n\n\n\n<li>Refund processing usually takes <strong>3\u20137 business days<\/strong>, depending on your bank or payment provider<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will notify you once your refund is processed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Lost or Delayed Packages<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We are not responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Packages lost due to incorrect shipping information provided by the customer<\/li>\n\n\n\n<li>Delays caused by customs, carriers, or uncontrollable circumstances<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If your package is missing, contact us \u2014 we will do our best to help.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Contact Us<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For refund requests, order issues, or assistance:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce9 <strong>Email:<\/strong> <a>369691742@qq.com<\/a><br>\ud83c\udf10 <strong>Website:<\/strong> jxper.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Photos\/videos of the issue<\/li>\n\n\n\n<li>A detailed explanation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will respond as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: November 18, 2025Website: jxper.com Thank you for shopping at jxper.com. We take pride in offering piercing accessories, metal ornaments, and piercing tools with high quality standards. Please read our Refund Policy carefully before making a purchase. 1. General Policy Because many of our products involve body-related accessories, piercing tools, and items that require [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/jxper.com\/ms\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jxper.com\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jxper.com\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jxper.com\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jxper.com\/ms\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":0,"href":"https:\/\/jxper.com\/ms\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"wp:attachment":[{"href":"https:\/\/jxper.com\/ms\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}