Refund Policy

Last Updated: November 18, 2025
Website: jxper.com

Thank you for shopping at jxper.com. We take pride in offering piercing accessories, metal ornaments, and piercing tools with high quality standards. Please read our Refund Policy carefully before making a purchase.

1. General Policy

Because many of our products involve body-related accessories, piercing tools, and items that require strict hygiene, we do not accept returns or provide refunds unless the product is defective or arrives damaged.

This policy ensures:

  • Product hygiene and safety
  • Quality control
  • Compliance with health standards

All sales are final unless a valid issue is reported.

2. Eligible Returns (Defective or Wrong Item Only)

You may apply for a refund or replacement ONLY if:

  • The item arrived damaged
  • The item is defective
  • The wrong item was shipped

To be eligible, you must:

  1. Contact us within 7 days of receiving the item.
  2. Provide clear photos or videos showing the issue.
  3. Keep the product unused and in its original packaging (if applicable).

Once verified, we will offer:

  • A replacement, or
  • A full refund

3. Non-Returnable Items

For hygiene, safety, and customization reasons, the following items cannot be returned:

  • Piercing jewelry
  • Body-related accessories
  • Piercing tools and needles
  • Opened or used items
  • Custom-made or personalized items
  • Clearance or promotional items

This applies even if the item has not been used, due to strict handling rules.

4. Order Cancellation

We accept order cancellations only before the item has been shipped.

Once your order is shipped, it cannot be canceled, refunded, or modified.

If you need to cancel, contact us immediately at:

📩 369691742@qq.com

5. Shipping Costs

  • If the product is defective or wrong, we will cover all shipping costs.
  • If a return is approved for a non-defective item (rare cases), the customer is responsible for return shipping.

6. Refund Processing Time

Once we confirm the issue and approve the refund:

  • Refund will be issued to your original payment method
  • Refund processing usually takes 3–7 business days, depending on your bank or payment provider

We will notify you once your refund is processed.

7. Lost or Delayed Packages

We are not responsible for:

  • Packages lost due to incorrect shipping information provided by the customer
  • Delays caused by customs, carriers, or uncontrollable circumstances

If your package is missing, contact us — we will do our best to help.

8. Contact Us

For refund requests, order issues, or assistance:

📩 Email: 369691742@qq.com
🌐 Website: jxper.com

Please include:

  • Your order number
  • Photos/videos of the issue
  • A detailed explanation

We will respond as soon as possible.